Shipping Policy of The Blade Smithy

At The Blade Smithy (accessible at thebladesmithy.com), we are committed to delivering your high-quality knives and tools with the same precision and care that goes into crafting them. Our shipping policy is designed to be transparent, reliable, and efficient, ensuring your order reaches you safely, wherever you are.

1. Processing & Dispatch

Once your order is confirmed and payment is verified, our team springs into action. We process orders during our standard business hours. While most in-stock items are packed and handed over to our shipping partners promptly, please note that processing may take a short period to ensure your items are correctly prepared and inspected for quality before leaving our facility. You will receive an email notification as soon as your order ships.

2. Domestic Shipping

For customers within our primary country of operation, we offer several shipping options through our network of trusted and reputable carriers. These options are designed to balance speed with cost-effectiveness. During the checkout process on thebladesmithy.com, you will be able to view the available shipping methods and their associated costs and estimated delivery timelines before you complete your purchase. Standard shipping typically offers a cost-effective solution, while expedited options are available for faster delivery.

3. International Shipping

We proudly serve a global community of enthusiasts. International orders are shipped via secure and reliable international carriers. Shipping costs and delivery times for international orders are calculated based on the destination country, the total weight of the package, and the selected service level. These costs and estimated transit times will be clearly displayed at checkout. Please be aware that the customer is responsible for any customs duties, import taxes, or brokerage fees levied by the destination country. These charges are not included in our shipping costs or product prices and are determined solely by the local authorities.

4. Shipping Rates & Delivery Estimates

Shipping rates are calculated in real-time based on your shipping address, the weight of the products in your order, and the chosen delivery speed. We strive to keep our shipping costs competitive and fair. An estimated delivery date or range will be provided at checkout and in your shipping confirmation email. Please note that these are estimates provided by the carrier and are not guaranteed delivery dates. Delivery times can be affected by factors outside our control, such as carrier delays, weather events, or customs processing for international shipments.

5. Order Tracking

Transparency is key. As soon as your order is dispatched, you will receive a shipping confirmation email containing your unique tracking number and a link to the carrier’s tracking website. We encourage you to use this tracking number to monitor the progress of your delivery in real-time.

6. Shipping Restrictions

Due to the nature of our products, we are subject to various local, national, and international regulations regarding the shipment of knives and tools. It is the customer’s responsibility to be aware of and comply with all laws and regulations governing the import, ownership, and use of these items in their specific city, state, or country. The Blade Smithy cannot ship to regions where such items are prohibited by law. We reserve the right to cancel any order that violates these regulations. If you are unsure about the legality of owning a particular product in your area, we strongly recommend you consult local authorities before placing an order.

7. Package Receipt & Inspection

Upon delivery, we highly recommend that you inspect the package for any obvious signs of damage before accepting it from the carrier. If the package appears severely damaged, you may note this upon receipt. Once you accept the package, please open it promptly and inspect the contents. Should any items be missing or damaged due to transit, please contact our Customer Service team immediately, providing photos of the packaging and the product.

8. Incorrect Shipping Address

Ensuring your shipping address is accurate and complete is crucial. Please double-check this information at checkout. The Blade Smithy is not responsible for orders shipped to an address provided incorrectly by the customer. If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange re-shipping, which may incur additional shipping fees.

9. Lost or Stolen Packages

In the rare event that a tracking number shows a package as delivered but you have not received it, please first check with household members or neighbors and contact your local post office or carrier depot. If the package remains missing, please contact us, and we will initiate an inquiry with the shipping carrier on your behalf.

Thank you for choosing The Blade Smithy. We value your business and are dedicated to providing a seamless shopping and delivery experience from our facility to your door. For any specific shipping questions not covered here, please reach out through our website contact form.